Shipping policy

This Shipping Policy applies to orders placed through squarebpv.com and operated by SQUARE.

1. Delivery Area

We deliver only to eligible addresses in Metropolitan France.

We do not deliver to Corsica, other islands or island territories, French overseas departments, regions and territories, military bases, restricted-access locations, sensitive addresses or PO boxes where carrier delivery cannot be completed.

Orders containing an ineligible delivery address may be cancelled. If payment has already been collected for an order that cannot be delivered, the relevant amount will be refunded.

2. Order Processing

Our order-processing cut-off is 4:00 p.m. CET/CEST, Monday to Friday.

Orders placed before 4:00 p.m. enter processing that business day. Orders placed after 4:00 p.m. enter processing on the following business day.

Normal processing time is 1–3 business days. The cut-off determines when processing begins and does not guarantee dispatch on the same day.

3. Delivery Time

After dispatch, estimated delivery is 3–5 business days within eligible Metropolitan France addresses.

Delivery estimates are not guaranteed dates. Delays may occasionally occur because of carrier operations, public holidays, severe weather or circumstances outside our reasonable control.

4. Shipping Costs

Standard delivery is free for all eligible orders. No shipping charge is added at checkout.

5. Tracking

Tracking is provided for dispatched orders.

Once your parcel has been handed to the carrier, tracking information will be made available so that you can follow delivery progress. Tracking may take a short time to become active after the carrier receives the parcel.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you identify an error before dispatch, contact support@squarebpv.com as soon as possible. We will make reasonable efforts to update the order where possible.

7. Delivery Problems

If tracking indicates a delivery problem, loss or unusual delay, contact us with your order number and tracking details.

If a parcel or product arrives damaged, contact us promptly. SQUARE will assess the issue and provide the applicable remedy in accordance with your consumer rights.