FAQ

HELP / SQUARE

Frequently asked
questions.

Clear answers before and after your order.

01 / SHIPPING

Where do you deliver?+

We deliver only to eligible Metropolitan France addresses. We do not deliver to islands, overseas territories, military bases, restricted-access locations or sensitive addresses.

Is delivery free?+

Yes. Standard delivery is free for all eligible orders.

How long will my order take?+

Orders are normally processed within 1–3 business days. Estimated delivery after dispatch is 3–5 business days.

Will I receive tracking?+

Yes. Tracking is provided for dispatched orders and may take a short time to become active after the carrier receives the parcel.

02 / RETURNS & REFUNDS

What is your return period?+

You may request a return within 30 calendar days after receiving your order.

Who pays for return shipping?+

SQUARE covers reasonable standard return shipping costs for eligible returns.

When will I receive my refund?+

Refunds are issued to the original payment method and initiated within 3 business days after returned goods or acceptable proof of dispatch are received, where applicable.

Can I request an exchange?+

Yes. Exchanges are accepted subject to replacement stock being available.

What if my item is damaged, wrong or incomplete?+

Please contact us promptly. SQUARE bears responsibility for the applicable remedy and its necessary costs.

03 / ORDERS & PAYMENT

Which payment methods do you accept?+

Visa and Mastercard are available at checkout.

Which currency do you use?+

All prices are displayed and charged in euros (€). Prices include applicable VAT unless expressly stated otherwise.

Will I receive an invoice?+

Yes. An invoice is provided for customer orders.

Can I cancel my order?+

Please contact us as soon as possible before dispatch. If your order has already been dispatched, the return process remains available.