HELP / SQUARE
Frequently asked
questions.
Clear answers before and after your order.
01 / SHIPPING
Where do you deliver?+
We deliver only to eligible Metropolitan France addresses. We do not deliver to islands, overseas territories, military bases, restricted-access locations or sensitive addresses.
Is delivery free?+
Yes. Standard delivery is free for all eligible orders.
How long will my order take?+
Orders are normally processed within 1–3 business days. Estimated delivery after dispatch is 3–5 business days.
Will I receive tracking?+
Yes. Tracking is provided for dispatched orders and may take a short time to become active after the carrier receives the parcel.
02 / RETURNS & REFUNDS
What is your return period?+
You may request a return within 30 calendar days after receiving your order.
Who pays for return shipping?+
SQUARE covers reasonable standard return shipping costs for eligible returns.
When will I receive my refund?+
Refunds are issued to the original payment method and initiated within 3 business days after returned goods or acceptable proof of dispatch are received, where applicable.
Can I request an exchange?+
Yes. Exchanges are accepted subject to replacement stock being available.
What if my item is damaged, wrong or incomplete?+
Please contact us promptly. SQUARE bears responsibility for the applicable remedy and its necessary costs.
03 / ORDERS & PAYMENT
Which payment methods do you accept?+
Visa and Mastercard are available at checkout.
Which currency do you use?+
All prices are displayed and charged in euros (€). Prices include applicable VAT unless expressly stated otherwise.
Will I receive an invoice?+
Yes. An invoice is provided for customer orders.
Can I cancel my order?+
Please contact us as soon as possible before dispatch. If your order has already been dispatched, the return process remains available.